Question 1

What is Levity?

Accepted Answer

Levity is Communication Intelligence for the global supply chain. It reads the email, calls, and documents your TMS and ERP never capture, standardizes that work, and runs it with AI your team controls. Built for enterprise freight forwarders, brokers, and 3PLs.

Question 2

What does working with Levity look like?

Accepted Answer

Levity takes AI automation from pilot to production in three stages. Analyze: we read across millions of your emails to find the repetitive, high-volume work worth automating. Build: we automate one workflow, such as quoting, order entry, or track-and-trace, as a POC (pilot) running live in your own environment. Scale: once the POC proves its ROI in production, we roll it out across teams, regions, and new use cases. It always starts with a scoped POC on your highest-volume workflow.

Question 3

Does Levity actually deliver results in production?

Accepted Answer

It runs in production. 100M+ emails processed and 5M+ working hours saved across enterprise logistics operations. That is the point of Analyze, Build, Scale: the POC proves the ROI, then it scales instead of stalling.

Question 4

How does a freight forwarder automate email quoting and order entry with AI?

Accepted Answer

Levity reads the request in the inbox, pulls out the shipment details, checks them against your pricing and rules, and drafts the quote or builds the order in your TMS. Operators review anything that needs a human decision.

Question 5

Does Levity replace my TMS?

Accepted Answer

No. Levity runs on top of your existing TMS and systems (CargoWise, SAP, and anything with an API) and automates the email and data-entry work around them. Your TMS stays the system of record.

Question 6

What can Levity automate?

Accepted Answer

The most common are quoting, order entry, track-and-trace updates, document processing, and carrier communication, including AI that calls carriers for missing confirmations. Those are starting points, not the limit. If the work runs on email, documents, or phone, in any language, it is a candidate for automation.

Question 7

How fast can a POC go live?

Accepted Answer

A scoped POC on one high-volume workflow goes live in days to a few weeks, depending on the systems involved. A Forward Deployed Engineer scopes it, builds it with your team, and stays on through scale-up.

Question 8

How does Levity handle enterprise data security?

Accepted Answer

ISO 27001 certified, SOC 2 Type II certified, and GDPR compliant. Your data is encrypted in transit and at rest, and is never used to train models.

Question 9

How much does Levity cost?

Accepted Answer

Pricing is custom, scoped to your volume, and starts with a POC. Book a demo for a tailored quote.

Frequently asked questions

Answers for enterprise logistics teams

Experience Levity in action